Aptean go members Review

Long time user from the early days, (remember DOS?) which means we are pretty much stuck in our ways. We had a level of support and one on one relations with AMS staff that after the last three corporate changes (acquisitions) and all the realignment of support and R&D, our expectations are not being met. Licensing fees and support agreements have gotten out of hand and with new AMS business models being provided by competitors, doing business like we used to is killing this company. That and costly upgrade paths has made us seriously consider leaving this long time relationship. As far as the actual AMS it does what we need from a transaction stand point and allows us to run our organization. Our current version has limited capabilities when it comes to any type of CRM and the reporting is very limited and technically challenging (you need a DB expert to get meaningful reports). That being said I hear the newest versions (which are too costly for us to upgrade) is suppose to eliminate some of these challenges. This company is soon to be left in the dust if they don't start paying attention to their competitors and how the change to the landscape of new and exciting AMS companies. The future looks bright for those companies incorporating CRM into the traditional AMS. Associations are expecting more BI from their core operating software and the business of Associations will profit and expand with those companies that provide such data in an easy to digest form. Sadly this company does not appear to be going that direction.