Naylor Association Solutions Review

I've had the chance to select an AMS for a small-staffed, national association twice and both times Timberlake was the only choice in the marketplace for us. The first time around, we were coming off a custom built solution and Timberlake was the perfect introduction to an AMS and it's various solutions. The second time around, we were coming off a very dissatisfying relationship with a much larger AMS and were looking for the nimble, responsive, and elastic type of solution that Timberlake offers its clients. So naturally, we took our business straight back to Timberlake. We participated in their new concierge on-boarding service and they took us from contract to live within 7 weeks. Our project manager was 100% devoted to our new site and she functioned like an extension of our own staff. Challenges unique to our industry and set-up were immediately met with work-arounds, custom solutions and creative ideas. On the outside, our site is fantastic looking and to the layman's eye looks like a custom build. The back-end is the organized, easy-to-use and navigable software we've come to expect from Timberlake. It was no surprise that the team that was in place five years ago is still the leadership team working with the expanded Naylor footprint today--because it's a company that's built off a great platform but driven by great people. You can't work with Timberlake without getting to know its people. They understand their solutions because they came from challenges faced by their clients--and the knowledge sharing is really an aggregate benefit of any new customer. Your questions have already been asked by countless clients and so your benefiting, frankly, from other association's problems and how Timberlake helped them solve it. If I find myself in a position again to choose a new AMS, I know I'll be starting right back at Timberlake.