unintuitive and unfriendly platform, unresponsive support

Customer Service
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
Membership Size: 
Industry Type: 
Finance / Insurance
Organization Type: 
Individual Membership
Primary Job Function: 
Membership, Customer Service, Data Entry
Number of Years Using the AMS: 
1-3 years
  • The events module especially is a constant source of complaints from staff and even members. As a chapter organization, providing AMS support to all our chapters is part of the benefit to them, but several have paid for a different event management platform because NetForum is so finicky. The technical support is so bad that I honestly wonder if NetForum is the unloved redheaded stepchild of Community Brands, especially when I see people have good experiences with NimbleAMS or Aptify.
  • There are loads of updates and service packs to stay on top of and customizations and configurations might hold you back and keep you on a previous version of the platform for years too long. Logging in can feel like traveling back in time. 
  • We've been using NetForum since before Abila acquired Avectra (2013) and the user experience and customer service has gotten worse with each merger or acquisition. We would have already changed our AMS except COVID took a chunk out of the budget.