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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Untitled Review

Submitted May. 2, 2014
Customer Service
2
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
2
Reliability
3
Customization
2
Primary Job Function: 
Operations, Administration
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The main issue with the AMS is pulling the necessary data we need for various member related activities. The same member data cannot be pulled across all search functions and is limited based on which search you use. Member based searches cannot pull contribution data and contribution info cannot be pulled for member searches. This has proved frustrating for our purposes. As an open source software there is more self training and research involved to fully understand the system or at least that as how it worked in our case. When you are part of a small staff with limited IT support it can be difficult maximize the system.