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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Upgrade paths are painful/portal is playing catchup

Submitted Sep. 23, 2016
Customer Service
3
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
4
Reliability
3
Customization
3
Membership Size: 
10,001-15,000
Primary Job Function: 
Executive Management, Strategic Planning, Governance
Number of Years Using the AMS: 
4-7 years
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One of reasons we went with an MS CRM based AMS was to be able to enjoy both the AMS vendor and MS improving the software. But it turns out the CRM upgrades are not only a huge expense (for the AMS portion - the MS is on upgrade licence) but the testing of the conversion and all the prior customizations is a huge overhead for med sized organizations. As far as the portal, its come a long way. But we are so lacking behind smaller competitors with less integration and web based products. Maybe its a CRM limitation. Service is professional and reliable. They are better suited more for project than minor customizations and canned CRM enhancements.