The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Useful vs. Useless

Submitted Feb. 3, 2014
Customer Service
3
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
2
Reliability
1
Customization
1
Primary Job Function: 
Professional Development, Credentialing, Knowledge Management
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This product is sold as all inclusive, but has several modules that are useless. The random errors, bugs, and non-working components are overwhelming. When reported, the answer is it will be "fixed" in the next scheduled update, but often times the problems continue. The potential for a good AMS is there, if the company would just take the advise of the end users who work with the system everyday.