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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Very involved and not user-friendly...

Submitted Nov. 9, 2017
Customer Service
1
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
2
Reliability
2
Customization
5
Membership Size: 
101-500
Industry Type: 
Construction
Organization Type: 
Trade Membership
Primary Job Function: 
Technology
Number of Years Using the AMS: 
4-7 years
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We have been using CiviCRM for the past 6 years. We've worked with a couple different consultants (hiring someone is necessary when working with this open source software) and spent thousands upon thousands of dollars having it customized for our needs, and it's still not a user-friendly experience for our end users. On top of that, we've encountered multiple bugs (some cost thousands of dollars for us to hire our consultants to build patches for, since this is open source and there's no official support). It's not all bad, and I think it might work better for certain organizations than others (we're a trade association, fwiw). All in all, I wish we could go back in time and try another option...