Very misleading
JL Systems presented very well in the initial stages of sales and planning. Jon Danforth obviously knows his product well. However, once we were into the migration and testing phases, we realized that everything came at a cost. They refused to listen when we were migrating data on what to migrate, and, as a result, the data we have is not reliable. We were not told of some things they consider "standard", and JL Systems just implemented them without asking our opinion. This has also caused problems in the way we track or can access our data.
Things are not very fluid, and their most recent update has actually made things worse (more clicks to implement a change, items not available that used to be, etc.). Also, the system frequently goes down - only for short increments of time, but you are stuck in the middle of a transaction trying to decide if it's going to work or not.
The customer service is the worst part of the system. Almost every request we make or question we ask results in NOAH staff blaming us in some way, and we are then forced into a position of paying to fix it. As I said above, Jon really knows the product, but the rest of the staff is not very knowledgeable. Response time is very slow (I believe because they have a very small staff).
Many things can be forgiven or you can use work-arounds to get the work done, but the customer service problem just makes it all unmanageable.
