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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Want to Feel Like Just Another Number? ... Awful Customer Service

Submitted Dec. 26, 2018
Customer Service
1
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
2
Reliability
3
Customization
2
Membership Size: 
101-500
Industry Type: 
Finance / Insurance
Organization Type: 
Trade Membership
Primary Job Function: 
Executive Management, Strategic Planning, Governance
Number of Years Using the AMS: 
4-7 years
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We implemented YM in 2014.  Very little complaints then but things have gradually reached the point of absurdity.  Today we received an answer to a support ticket that was submitted six months ago.   You will never have an account executive assigned to your account post implementation.  After five (5) years, we still do not have a live person that we can speak with.  Any issues that arise are only addressed through a support ticket that will take weeks or months to respond.  I don't know if Community Brands aquisition has had any influence but things have gradually gotten much worse.   We are currently exploring other options, I know it will be painful, but it will be worth it to find an AMS that cares about their clients.