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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Was not all that we were hoping for

Submitted Sep. 11, 2015
Customer Service
3
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
2
Reliability
1
Customization
2
Primary Job Function: 
Executive Management, Strategic Planning, Governance
Number of Years Using the AMS: 
1-3 years
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We migrated to Timberlake with great expectations after some impressive demos. The implementation process went pretty well and we launched as expected. As with any new software, it takes some time to get used to a new system and tweak the features to meet your organizational needs. The support system was not as needed. Support tickets would sit in the que for weeks / months before being resolved, or just ignored. Even requested customization that we were willing to pay for was never quoted or would take months and months to be implemented.