Naylor Association Solutions Review

We just wanted to share our experience with Timberlake. The initial sales team was thorough in their follow through, the design team was very helpful with layout ideas for our site and our project manager was amazing! Weekly training sessions went well. Found the orientation videos provided after also helpful for reference if questions arose while adding our content. Scheduled live date was hit! Our project manager Ashley was wonderful and responded quickly to our questions and corrected problems in a timely manner when they arose and were brought to her attention. We were provided with action items to complete along with TimberlakeÕs teams to keep our project moving forward in the right direction to hit our target live date. The action items were very detailed and easy to follow which kept stress level to a minimum. Timberlake could have provided us better guidance when developing the main page sliders. We struggled with figuring out image dimensions to avoid stretching the images when they appeared on our website. When setting up and uploading our content to Timberlake the font sizing seemed to be inconsistent and the templates were a little tricky to use (and still are). I felt it was very helpful to have the ability to have a ÒtestÓ site prior to going live to see how our content would appear on our site and to test links to ensure they were working properly. Found the report builder challenging to use, could have provided better training once our data was uploaded. The mobile site looked good and easy to navigate. Member feedback was positive, they like the new look and find it easy to update their profiles. The file library is a great tool keep our files and content organized. We have been with Timberlake for less than a year and are extremely satisfied with their service, support and functionality.