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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

We are stuck in the lake

Submitted Oct. 15, 2014
Customer Service
1
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
1
Reliability
1
Customization
2
Primary Job Function: 
Professional Development, Credentialing, Knowledge Management
Number of Years Using the AMS: 
1-3 years
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We have been using Timberlake for almost 2 years. It has been challenging to say the least. We had to build custom modules for one of our major programs. The administrative reporting functionality is very poor. We are often forced to resort to very manual processes to get the information we need. Also some of the basic functions are glitchy and unreliable.