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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

We just told our AMS to hit the road jack

Submitted Dec. 16, 2015
Customer Service
1
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
1
Reliability
1
Customization
1
Primary Job Function: 
Professional Development, Credentialing, Knowledge Management
Number of Years Using the AMS: 
1-3 years
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We are using Timberlake Enterprise. It was suppose to be the top of their line. It took over 8 months to implement when we had a 3 month time frame. We were never told they were in the process of selling so that played a factor. All the little things like inserting the words member and nonmember that they told us could be done were not possible so we were stuck with the work affiliate. The log-in page never worked and changing passwords from the user side was all but impossible. When you cancel a registration it completely goes away and there is no trace of it but the money is sitting there in the load. Customer service is nonexistence. The main response is I'll summit a ticket.