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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

We want to break up

Submitted Oct. 21, 2014
Customer Service
1
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
3
Reliability
2
Customization
2
Primary Job Function: 
Operations, Administration
Number of Years Using the AMS: 
1-3 years
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Our experience with MemberSuite has been rocky at best. The product we were sold was sexy, sleek, offered a fresh UX compared to our outdated AMS which needed an expensive upgrade (the reason we decided to shop around) and we were in awe of all the promised capabilities that appeared to work perfectly in "demo" mode. Unfortunately, this fancy package does not have the brains to back it up. MemberSuite has potential to build a very good AMS, they just haven't made it there yet. However, I'd be willing to give them a chance if they blew me away with Customer Service but that has by far been the worst part of our experience. They offer a ticket submission system with a great response time, but the response is generally "we'll get to this sometime in the next 6 weeks to 6 months and POSSIBLY find a solution." Try explaining that to thousands of members who expect an accurate invoice or not to be double or triple charged because they signed up for an installment plan - which is supposed to help ease the financial burden. That's one of many functionalities that sold us on this AMS and we've discovered doesn't actually work the way it should and so we can't use it.