The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

"We'll get back to you."

Submitted Aug. 22, 2014
Customer Service
2
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
2
Reliability
3
Customization
1
Primary Job Function: 
Operations, Administration
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That's a phrase you should you get used to hearing if you are a NetFORUM Pro user. Now entering into our fourth year as an Avectra, now Abilia, customer we continually devote resources towards improving the solution and offer feedback on how to improve the product to make it more user friendly. As with any other AMS, we have hit roadblocks along the way and have asked for help. Regardless of the feedback or requests we get, the response we usually get from support staff, up to senior leadership? "We'll get back to you." And sometimes, they actually do. But, most of the times they don't. And if they do, you will probably be disappointed with their ability to deliver. Which is truly unfortunate, because the bones of the system are decent. If they were willing to be more flexible and adapt and respond to their customers' needs, it would be a great system. I will say that the system as a whole has been pretty reliable and have only had a few outages. But, lately it has been extremely slow. Given the noticeable cutbacks on support staff, one would assume they have made similar cutbacks on their infrastructure. If you are a small staff with limited needs, you may consider it as an option. Mid-size to large professional associations that require customization? I would probably stay away. Trade associations...move along. This is not going to work for you.