DAXKO Connect Review

Daxko Connect has been a good fit for our organization, however, i believe we have outgrown it and need something more. In the beginning they were very excited to jump into the association market from the YMCA market. We were eager to learn from each other and build together to make the "perfect" AMS. For a while it was just that. Now, I believe that they are going in a different direction - back to supporting their primary clients - YMCAs. The support for Associations is not as responsive as before. They have abandoned updates and fixes to improve the performance of the AMS. Currently it is not compatible with newer versions of Internet Explorer. Many of our members use IE and experience many problems trying to log in and access their account to register or update their profile. And because they are not able to, many times they abandon the website and leave frustrated and not registered. Big Problem! and they are not willing to work on and this fix problem. There are some SSO problems as well. We have an online community that is integrated with our website. Our members sign on though the website and then if they need to register are directed to a secondary sign on page (Daxko sign on) where they have to sign on AGAIN (same password but have to sign on again). This confuses and frustrates our members too. Functionally, the AMS is easy to use from the admin side - actually it looks better and works better from the admin side vs the member side. You can set up messages to send reminding your members to renew, etc... but strangely enough it sends the same message for 2 days in a row - support is unsure why this happens.... no fix. It can pull all sorts of customized reports but they are very difficult to pull and you can't pull a very comprehensive report for events - you have to pull several reports to get a comprehensive look at your event. The member retention tracking is very confusing and not accurate so i tend to keep my own lists via excel. The system is not truly compatible for accounting. We use quickbooks and our bookkeeper is leery of the data from daxko and finds it unreliable. One of the key reasons that we signed with Daxko was their customer support and the organization's culture. Since they have backed off somewhat from supporting the association market, we have not seen such good customer service and they are very hard to get in touch with. In the last 2 years, i have never actually called and talked to a person - i have to leave a message every time and then a day or so later someone will call me back and they don't every have a solution because they are not doing any upgrades or fixes. Long story short, we have out grown them and we need more from an AMS; someone that is willing to grow and change to fit our growing changes and needs. We are looking for a new AMS.