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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

WORK HORSE NOT A RACE HORSE

Customer Service
3
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
3
Reliability
4
Customization
3
Membership Size: 
101-500
Organization Type: 
Trade Membership
Number of Years Using the AMS: 
1-3 years
YM does "pretty much" all we need but never to 100% satisfaction. There are always trade-offs and accommodations. I can do what I need to do but not always the way I want to do it. There are constraints based on early stage decisions that I did not know I would encounter when I was a newbie. The staff are good folks and earnest and they roll up their sleeves to help. Frustration comes from wanting simple things (like log-in screen that knows your name) that they just cannot do. Adoption rate is way below my modest expectations. The pay-off for Members is not as great as for staff. Truth is 2 people are managing a $750,000 budget very efficiently because of YM. So that is pretty good.