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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Works fine for small orgs but not robust enough for us

Submitted Nov. 8, 2017
Customer Service
3
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
5
Reliability
3
Customization
3
Membership Size: 
1,001-5,000
Industry Type: 
Other
Organization Type: 
Individual Membership
Primary Job Function: 
Membership, Customer Service, Data Entry
Number of Years Using the AMS: 
4-7 years
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The ease of use is the greatest selling point for TImberlake. My biggest issue is with their reporting functionality. you can pull simple lists but if you really want to start digging into your data and looking at trends, etc.. you will need to do that manually. 

The store functionality is very basic. Promo codes can not be applied to one specific item. And the membership application feature is just long and there isn't an option to create an account with basis information first and then build your profile later.

Lastly, customer service is ok. You do get an immediate response but for work to be done is where you are waiting for weeks and have to constantly follow up with them. 

I will say we have been with them for years and there has been significant improvements in the last 2 years.