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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Worst AMS in existence

Submitted May. 13, 2014
Customer Service
1
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
3
Reliability
1
Customization
1
Primary Job Function: 
Technology
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took almost 2 years to finally deploy the software... WITHOUT any meaningful customization completed (we had to go online due to pressure from above)... so what we received, was a software full of bugs (we had over 80 open tickets and most were told not solvable / will be solve in future updates) .. then we asked for a customization, they said ok and started on it. we never get to the development phase... they simply asked us to have online meeting over and over and over again to finally get them to pin down on the specifications, then told us its not doable..YET they billed us $10k for all the "meetings". 2 years later to this date, we are canceling.