The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Worst Customer Service Ever!

Submitted Feb. 23, 2015
Customer Service
1
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
3
Reliability
1
Customization
2
Primary Job Function: 
Component Relations
Number of Years Using the AMS: 
1-3 years
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You know, I don't mean to be too harsh, but when I open a ticket for an issue, don't hear anything, so I call responding to that ticket, but then you tell me to create another ticket to talk about that ticket....that's not good customer service.