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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

You get what you pay for

Submitted May. 19, 2016
Customer Service
2
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
2
Reliability
3
Customization
3
Membership Size: 
101-500
Industry Type: 
Education
Primary Job Function: 
Professional Development, Credentialing, Knowledge Management
Number of Years Using the AMS: 
4-7 years
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I4A is a very low cost AMS solution. We have had it in place for approximately 10 years. The customer service staff is generally responsive, but doesn't seem interested in trying to make your life easier. We use it for a hybrid trade/individual membership, and one of the most frustrating things is when an individual transfers to a new organization - their activity and financial records get left behind with their old record, while a new, clean record is created. So it would appear that though they may have attended your annual meeting for the last five years, they look like a newbie because of their new record. Committee activity gets duplicated in the same scenario. So if your chair changes jobs, and you run a roster, your chair gets listed twice.