Already Looking for a New AMS
Submitted Aug. 28, 2015
YourMembership.com was originally built as software for alumni organizations. When Affiniscape users were moved to YourMembership we lost a lot of functionality and personalization that we had grown used to in the old system. We took several steps backwards with the implementation of YourMembership. As soon as we went live, all of our outstanding projects were set aside. It became impossible to get customer service without a lot of pestering on the part of our staff. There was no testing before data was put into the system. As a result our membership data was corrupted and YourMembership had to restore the database to its prior version. It now takes us half a day to run a report to mail newsletters to members. That's just one of the many struggles we've faced with this system.