Your Membership

We have been using YM for more than 7 years. We spend alot of time manually doing things that should be automated but that YM doesn't automate. We dislike little -  but important things especially around customization.  For example, being able to customize and store confirmation emails or making messages sent by YM look more branded and less generic/ugly. Support is very unreliable. We have support tickets that have been open for months and even years.

YourMembership was so unweildy that we moved to a different AMS after only a few years. We cancelled in February, yet they kept charging us. We've contacted them numerous times yet they send us around in one circle after another. We've been promised a resolution, yet keep getting emails periodically saying the support ticket is in pending mode and they'll close it if we don't respond. Now it's late June, and they still haven't resolved the problem as far as we can tell (haven't seen a refund for the charges that were made in error).

YM was an upgrade for us when we moved over to it, and was a big step up from our previous AMS (Avectra/NetForum.) But it's very clunky to use, very limited in analytics and usage data, difficult for our members to use as they have to log in every time they visit, and just feels old-fashioned and hobbled together. Also, Community Brands wants to sell you their add-on career center, email software, engagement, etc. so all those modules within the core AMS are inadequate and clunky to use.

This is a good option for those small associations that are just really getting up and running. The longer you use their system and the more data it retains, the more difficult it is to use the platform. Also, their support staff seem to be just as blind to its complexities as the rest of us.

While it is fairly easy to pick up on the basics, anything beyond that can turn into a time-suck project. While you are able to pull reports, the accuracy of these reports always was differing.