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Abysml customer service

Customer Service
1
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
2
Reliability
2
Customization
1
Version: 
latest
Membership Size: 
501-1000
Industry Type: 
Finance / Insurance
Organization Type: 
Individual Membership
Primary Job Function: 
Operations, Administration
Number of Years Using the AMS: 
1-3 years

YourMembership was so unweildy that we moved to a different AMS after only a few years. We cancelled in February, yet they kept charging us. We've contacted them numerous times yet they send us around in one circle after another. We've been promised a resolution, yet keep getting emails periodically saying the support ticket is in pending mode and they'll close it if we don't respond. Now it's late June, and they still haven't resolved the problem as far as we can tell (haven't seen a refund for the charges that were made in error). Even if the system were awesome and amazing the lack of professional customer service should make anyone think twice about signing up with YM.