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Not horrible, but not impressive, and old-fashioned tech

Submitted Oct. 11, 2021
Customer Service
2
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
3
Reliability
4
Customization
1
Version: 
Membership Size: 
1,001-5,000
Industry Type: 
Education
Organization Type: 
Trade Membership
Primary Job Function: 
Communications, Public Relations, Publications
Number of Years Using the AMS: 
1-3 years
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YM was an upgrade for us when we moved over to it, and was a big step up from our previous AMS (Avectra/NetForum.) But it's very clunky to use, very limited in analytics and usage data, difficult for our members to use as they have to log in every time they visit, and just feels old-fashioned and hobbled together. Also, Community Brands wants to sell you their add-on career center, email software, engagement, etc. so all those modules within the core AMS are inadequate and clunky to use. Their customer service used to be great, but has become very non-responsive, and too often the answer is "there's no way to do what you want to do."