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Some good, some bad

Submitted Oct. 20, 2021
Customer Service
4
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
3
Reliability
2
Customization
1
Version: 
Membership Size: 
15,001-20,000
Industry Type: 
Finance / Insurance
Organization Type: 
Individual Membership
Primary Job Function: 
Communications, Public Relations, Publications
Number of Years Using the AMS: 
4-7 years
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A lot of people have issues with YM support, but I have not had that experience. I've always found them helpful and mostly easy to work with. There are many options for support, which I think many people don't take advantage of.  There is the daily live Q&A, submit ticket via email, phone in, and the new chat function which I've used quite a bit and like because the response is immediate. All that said, the email tools and stats are pretty basic, at best.