I moved to this software thinking that I was getting a more up to date product than what I was currently using. WRONG. This is the most convoluted and hard to use software that I have ever used. I would not recommend this at all. Customization is not easy in fact there really is not any. I felt like during the implementation that my contact did not "hear" me and my needs. They had a certain way they wanted to do things and that is what we did...her way. I will be going back to the product that I used previously for my AMS when my contract is over with the product.