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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.
We recently switched multiple clients over to StarChapter. This decision was based on a few factors, one being price and the other being use of use for volunteers. StarChapter has all the bells and whistles of other AMS's but is priced more for nonprofits. For those of us that work with volunteers, we know that trying to teach them how to utilize the back-end of a website can be difficult. With StarChapter this process is seamless, updating pages is easy. They also offer to all administrators access to video tutorials and FAQ's.
StarChapter has been easy to use and the right price for our very small (less than 100 member) association. We are able to integrate credit card payments (although we pay an exorbitant fee which would be less if we used Eventbrite). But, the look of our template is very out-dated, we are unable to incorporate social media like FB and Instagram which we need to attract members. (Our industry is very visual based). And, our event invitations and newsletter options are very staid.
We brought on an Association in January who had just started using StarChapter about six months prior. Unfortunately, the additional time and effort it takes to fix glitches in the system tack on hours and hours of unnecessary work. Instead of simplifying our ability to manage the membership of this organization, we're constantly apologizing to our members for things that have gone wrong with the system.
As a small chapter of a nation-wide association I know we do not use Star Chapter to its fullest potential. This is the first AMS software product we've used so I've nothing to compare experiences with and our national office manages the database for its components, so that limits my experience as well. I find the software relatively easy to use and the company continues to update and improve its functions.
