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Customization can be done, but it's costly and difficult

Submitted Nov. 7, 2019
Customer Service
4
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
2
Reliability
2
Customization
5
Version: 
20.2
Membership Size: 
1,001-5,000
Industry Type: 
Other
Organization Type: 
Trade Membership
Primary Job Function: 
Membership, Customer Service, Data Entry
Number of Years Using the AMS: 
15-20 years
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We've customized iMIS to offer some of the same functionality that we would see in a newer system. This has proven expensive and burdensome for our staff. We have had to hire outside companies to help with a lot of areas. The member experience is not good. A lot of steps are often needed to do things that should be simple and on many newer AMS are standard.