Self-service tools to grab a snapshot of anything you want. Dashboards are great way to utilize and display reports that help us understand everything we need to know about our members in one database! Support is usually able to help resolve most issues within SLA standards. It is an Association flagship assuming you can visualize what you want the information to show or forecast.
Our organization has used iMIS for over 22 years. We keep it up-to-date and have successfully used it to meet all of our business requirements (both simple and complex) over the years. We have a development team that consists of 3 BAs, 2 Developers, 2 QAs, 2 DBAs and a brilliant iMIS consultant (3 days per week). We have 45,000 members and 130 staff using iMIS.
We have a deployment environment and a carefully managed process to build, test and deploy code.
We were able to work with iMIS to create a more customized system for our needs. The iMIS team has been great to work with and have built a great product for us. The system has a somewhat steep learning curve at first, but once you get fully onboarded, the system is really powerful.
Our Association has used IMIS since the 1990s. They were the gold standard then and remain the gold standard today.
The product has simplified the way we run our organization and has saved us time and money. We get a good return on our investment.
We not only get a great AMS system but we also get quality service. There have been many changes over the years and they have led to an amazing system.
IMIS has always been there for us and we heartily recommend it to everyone who asks
Unfortunately we were forced into changing our CRM when our previous supplier decided not to support their own product anymore. In hindsight it was the best thing that could have happened to us. iMIS has changed the way we work by making us more effiecient and changed the way we engage with our members and supporters.
I have been using iMIS for over 13 years and it has become the backbone of our association. All of our member data, event, publications, services and billing are done through iMIS. We track engagement with our members and use the scoring module to provide that information to our members. We have also been able to automate certain functions that used to be done manually through the Process Automation.
WHat really frustrates me with iMIS is that there is zero automtion. Lots of things you just have to hire a consultant to program. It is not compatible with lots of programs, plug-ins, that allows you to customize your processes. Certification module failed for us, so we had to hire someone to create one for us. Every time you upgrade, you have to make sure your "custom" programs are 'clean' so they can be upgraded. You have to have a consultant on payroll if you ayhve any custom programs. If you have an IT Manager, they will need intense training.
iMIS does not come out of the box ready to use, and requires ongoing consultant support. The logic that runs it is not intuitive and the IQAs that underpin reporting are complicated to learn to use. If you are willing to commit the time and resources, it is a powerful tool with a lot of customization opportunity. Just be aware of what you are getting into.
Since I started using iMIS for my database management needs, it has made my life much easier. The user friendly interface and ease to run queries to pull out data is amazing. I can see membership trends, add events and bill my members os easily. The ability to customize makes it so much easier to use as I can add panels and other information parameters on my own without having to deal with expensive external services. I would definately recommend thid amazing product from ASI.
We have had iMIS for a looong time and we are looking to make a change... even though we realize the process will be challenging and disruptive. The upgrades are expensive and render prior customization un-usable. As stated by another reviewer, reporting is glitchy and less-than-trustworthy.