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Ongoing costs are unacceptable

Submitted Feb. 7, 2020
Customer Service
3
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
3
Reliability
3
Customization
2
Version: 
Membership Size: 
5,001-10,000
Industry Type: 
Healthcare
Organization Type: 
Hybrid, Mostly Individual
Primary Job Function: 
Chief Staff Officer (#1)
Number of Years Using the AMS: 
15-20 years
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We have had iMIS for a looong time and we are looking to make a change... even though we realize the process will be challenging and disruptive. The upgrades are expensive and render prior customization un-usable. As stated by another reviewer, reporting is glitchy and less-than-trustworthy.