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Convoluted, Out-of-Date Product

Submitted Jul. 28, 2020
Customer Service
2
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
2
Reliability
4
Customization
1
Version: 
The most up-to-date.
Membership Size: 
501-1000
Industry Type: 
Other
Organization Type: 
Hybrid, Mostly Individual
Primary Job Function: 
Chief Staff Officer (#1)
Number of Years Using the AMS: 
Less than 1 year
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I moved to this software thinking that I was getting a more up to date product than what I was currently using. WRONG. This is the most convoluted and hard to use software that I have ever used. I would not recommend this at all. Customization is not easy in fact there really is not any. I felt like during the implementation that my contact did not "hear" me and my needs. They had a certain way they wanted to do things and that is what we did...her way.  I will be going back to the product that I used previously for my AMS when my contract is over with the product.