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Exactly what we needed

Submitted Feb. 6, 2023
Customer Service
5
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
5
Reliability
5
Customization
5
Version: 
Membership Size: 
101-500
Industry Type: 
Manufacturing
Organization Type: 
Trade Membership
Primary Job Function: 
Operations, Administration
Number of Years Using the AMS: 
1-3 years
Incentivized
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I found NOVI based on other association management reviews and after a false start with another system. The onboarding was excellent and our launch was thorough and accurate. We have been using NOVI for about 18 months and the customer service is excellent. They provide self-guided information and are also there for nuisance questions and assistance. The AMS is intuitive and the front-facing experience is simple. Before NOVI we were constantly trying to find work around and recreate the wheel, we love NOVI because it feels like they are always at least one step ahead of us and our needs. I can't recommend them enough.