Novi AMS

I truly cannot say enough good things about our transition over to Novi for our AMS. The transition was so smooth, and our onboarding team was AMAZING to work with. They are thorough, knowledgeable, and quick to assist with any questions or concerns. Novi has been incredibly user friendly and intuitive all around; both on the back-end for our association staff, and on the front-end for our customers.

Novi is the best AMS I've worked with after 10 years with my organization. They're quick to respond to questions through a helpful chat feature and they are always making updates and improvements. They offer ample opportunity to provide feedback. It easily handles all my daily tasks. The 4/5 for customization is only that your organization might have unique needs and will have to wait for an update to have a way to address those. For example, we originally did not have an efficient way to bill dues to our members so we used a workaround.

I am extremely happy with my experience using Novi AMS. The engineering of this program is top-notch and it integrates seamlessly with our QuickBooks Online accounting account. The team at Novi takes our requests and recommendations seriously and is constantly upgrading the software capability and functionality. The integration with my other applications keeps redundant work to a minimum. It is organized and offers a positive end-user experience for our staff and membership.

We moved to NoviAMS last December, changing both our AMS and our web presence at the same time. The move went as well as could be expected for a change of that nature. We were up and running in under a day, and we seamlessly launched the sale of one of our primary products just after the switchover. In the eight-plus months since that time, the direct integration with QuickBooks Online has worked flawlessly, saving us significant time with data entry and financial reconciliations. As well, we've been able to use the simple, reliable web interface to maintain and expand our site.