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Novi AMS

Submitted Mar. 20, 2024
Customer Service
5
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
5
Reliability
5
Customization
4
Version: 
Membership Size: 
1,001-5,000
Industry Type: 
Business Services
Organization Type: 
Trade Membership
Primary Job Function: 
Membership, Customer Service, Data Entry
Number of Years Using the AMS: 
4-7 years
Incentivized
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Novi is the best AMS I've worked with after 10 years with my organization. They're quick to respond to questions through a helpful chat feature and they are always making updates and improvements. They offer ample opportunity to provide feedback. It easily handles all my daily tasks. The 4/5 for customization is only that your organization might have unique needs and will have to wait for an update to have a way to address those. For example, we originally did not have an efficient way to bill dues to our members so we used a workaround. After a while, Novi made an update and now it works great!

*this review was incentivized by $10 Starbucks gift card that I plan to give to my coworker. Nothing about that gift card changes my views on Novi*