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Reliable AMS With a Strong Partner Team

Customer Service
5
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
5
Reliability
5
Customization
5
Version: 
Newest
Membership Size: 
1,001-5,000
Industry Type: 
Housing and Real Estate
Organization Type: 
Trade Membership
Primary Job Function: 
Executive Management, Strategic Planning, Governance
Number of Years Using the AMS: 
4-7 years

As a director of operations for a regional trade association, Novi AMS has been a solid upgrade for our team. It brings membership, events, dues, and our website into one place, which has cut down on manual work and cleaned up our data. The interface is intuitive enough that staff at different levels can use it without a huge learning curve. What really stands out, though, is the Novi team: support is responsive, they understand how associations actually work, and the product is continuously improving in ways that reflect customer feedback. From an operations standpoint, it feels like a platform we can grow with, not one we’ll outgrow.