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Poor customer support

Submitted Jun. 5, 2023
Customer Service
2
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
3
Reliability
3
Customization
1
Membership Size: 
1,001-5,000
Industry Type: 
Other
Organization Type: 
Individual Membership
Primary Job Function: 
Professional Development, Credentialing, Knowledge Management
Number of Years Using the AMS: 
4-7 years
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We have been using YM for more than 7 years. We spend alot of time manually doing things that should be automated but that YM doesn't automate. We dislike little -  but important things especially around customization.  For example, being able to customize and store confirmation emails or making messages sent by YM look more branded and less generic/ugly. Support is very unreliable. We have support tickets that have been open for months and even years.