Started Out Good, But Moving On
Submitted Jul. 28, 2023
Over three years ago, helped our small organization move away from a paper/mail/fax approach to membership and event management. Customer service is extremely poor - talking DAYS to respond to email/chatbot inquiries. Product lacks intuition, work-flow, user experience (from our Association members) is challenging and difficult. Creation of new events and communications is challenging - event registration and public facing content must be re-created, management of member and non-member profile is time consuming and the system doesnt recognize duplications easily. MC Professional may help your organized with basic functionality to launch, it has not stayed on par with a growing association (less than 10 staff, less than $1m budget).
