MemberClicks

Over three years ago, helped our small organization move away from a paper/mail/fax approach to membership and event management. Customer service is extremely poor - talking DAYS to respond to email/chatbot inquiries. Product lacks intuition, work-flow, user experience (from our Association members) is challenging and difficult. Creation of new events and communications is challenging - event registration and public facing content must be re-created, management of member and non-member profile is time consuming and the system doesnt recognize duplications easily.

We are currently using Memberclick AMS (Oasis) and LMS. This is our first AMS that we have ever used, so I don't have anything to compare it to. The customer service is great at Memberclicks. Our concerns are addressed, fixed, in a quick and professional manner. Having said that, the Memberclick team knows my employee by first name. We have had a lot of issues reguarding integrating the AMS with the LMS. 

If you are considering MemberClicks because of it's low price point or repuatation for service - save yourself the heartache and stay away! The staff at MC are great and the help team do their best, but at a basic level the software does not work well, is not intuitive, and does not perform super basic functions that your and your staff will need to accomplish. This product is extremely time consuming for staff and very difficult for members to use as well. The best service in the world cannot make up for the total lack of functionality. 

I've used a number of AMS platforms and I will say that out of everyone, MemberClicks probably has the most functionality that suits our needs. If you have a Wordpress website and are looking to continue using your Wordpress site, it's not the 100% best solution. Their onboarding process could really use some improvements. I've worked with them at two different associations and the onboarding has been the same each time.