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After 35 years managing member data and association financials this team and their AMS just GETS IT!

Submitted Jun. 23, 2025
Customer Service
5
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
5
Reliability
5
Customization
5
Version: 
Membership Size: 
501-1000
Industry Type: 
Construction
Organization Type: 
Trade Membership
Primary Job Function: 
Chief Staff Officer (#1)
Number of Years Using the AMS: 
1-3 years
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I've worked with over 10 systems, from paper to Excel, to Access, to Member Clicks, to Wild Apricot and so one.  I'm in my early 60s so not always the techiest person on the migration team, but the NOVI system and staff laid out a plan for the most smooth integration I've ever been a part of.  I even understood it and was able to quarterback for the association!  Their willingness to listen is amazing.  In over 3 years of use, there has never been an issue or question that has not been responded to within 2 hours.  They keep you up to date on issues that may need to be resolved, ask what the association needs and have a great annual summit!