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Novi gets my vote, hands down.

Customer Service
5
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
5
Reliability
5
Customization
5
Version: 
Membership Size: 
1,001-5,000
Industry Type: 
Other
Organization Type: 
Hybrid, Mostly Individual
Primary Job Function: 
Membership, Customer Service, Data Entry
Number of Years Using the AMS: 
Less than 1 year

I've worked for member-based associations for 20+ years and Novi is proving to be the easiest to use, best functionality, and the customer services is the best I've ever worked with.