ACGI Software Review

We've had continuous difficulties getting straight answers from our ACGI reps, most of our questions or concerns are acknowledged and then never addressed. We have specifically requested a different rep to work with us numerous times, as the individual assigned seems very pleasant but largely unable to assist us with even basic issues. Unfortunately, the company has ignored even that very simple, non-software related request, even after one of our executives had to contact the ACGI rep's supervisor to explain our holistic disappointment. Overall, the system itself is is glitchy, our ACGI rep cannot or simply will not do the work required to assist our organization, and our productivity is significantly limited by the disappointing AMS experience we are having with ACGI. It seemed like a great match up at first, and now our organization is left wondering if the ACGI AMS is just a scam--the sales pitch sounded wonderful, yet now we receive massive bills for services that have not even been completed. We submit "tickets" requesting adjustments to glitches in the system, and the tickets go ignored for months with no anticipated timeline provided to us. However, we receive hefty bills for each ticket submitted. We genuinely regret having signed with this company so far, even though we had high hopes for a successful partnership. If you're considering this company, think twice.