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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

ACGI at a Glance

Submitted Feb. 7, 2018
Customer Service
4
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
3
Reliability
4
Customization
4
Membership Size: 
5,001-10,000
Industry Type: 
Construction
Organization Type: 
Individual Membership
Primary Job Function: 
Finance
Number of Years Using the AMS: 
8-11 years
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We are using version 8.2 which we just upgraded to recently from version 7.x. We have been using them for a long time and are satisfied with the work they have done so far. They support integration with any 3rd party vendor. However there are some areas that could use improvement. 

We have quite a few customizations that allow us to do the day to day operations but becomes cumbersome when it needs upgrades/modifications. They have a support system that we use to enter tickets when issues arise which gets billed by the 1/4 hour basis at $160+/hr on top of our regular monthly fees.

The AMS database connection does not allow write-back and is read only which is safe but sometimes stops us from performing tasks on our own data set and requires a ticket/vendor intervention.