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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

ACGI helps us work more efficiently

Customer Service
5
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
4
Reliability
5
Customization
4
Membership Size: 
10,001-15,000
Industry Type: 
Other
Organization Type: 
Hybrid, Mostly Individual
Primary Job Function: 
Technology
Number of Years Using the AMS: 
1-3 years

Our use of ACGI's AMS has unlocked so many possibilities for us through integrations, centralization of member data, and improved business processes. We've been through an implementation and two upgrades with ACGI. The upgrade process is well-documented from the ACGI side- the steps and timeline involved, what needs to be done. I've always had regular check-in calls with at first the implementation team and now the CSR team. I've also had direct one-on-one conversations with executives. They're open and willing to talk, and their titles don't dictate who they're willing to talk with. I've found great value in both ACGI's users group and their Knowledge Days conference, being able to reach out to or be in the same space with a community using the product to get ideas and tips & tricks from.