Follow 

Contact

Share

The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

ACGI Review - AA Software

Submitted Nov. 8, 2018
Customer Service
4
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
5
Reliability
5
Customization
4
Membership Size: 
5,001-10,000
Industry Type: 
Other
Organization Type: 
Individual Membership
Primary Job Function: 
Finance
Number of Years Using the AMS: 
8-11 years
Thank Reviewer (0)  
Report Review  

ACGI's platform is relatively easy and intuitive to use. It's one of the reasons we chose it. ACGI has a very hard-working and knowledgeable staff. They show pride in the product and a desire to improve it. Each year there are changes and improvements to the product that behoove you to upgrade. We are now completing our 4th major upgrade since originally going live on the platform in 2010. Despite the product getting more complex, the upgrade process is streamlined and easier to do. We have bi-weekly scheduled meetings with the CSR team. Also, when we've reached out to ACGI executives, the response has been positive, timely, or helpful. It's great to have that avenue.

NW - ESA