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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

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Submitted Aug. 28, 2015
Customer Service
3
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
3
Reliability
3
Customization
3
Primary Job Function: 
Communications, Public Relations, Publications
Number of Years Using the AMS: 
1-3 years
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YourMembership.com was originally built as software for alumni organizations. When Affiniscape users were moved to YourMembership we lost a lot of functionality and personalization that we had grown used to in the old system. We took several steps backwards with the implementation of YourMembership. As soon as we went live, all of our outstanding projects were set aside. It became impossible to get customer service without a lot of pestering on the part of our staff. There was no testing before data was put into the system. As a result our membership data was corrupted and YourMembership had to restore the database to its prior version. It now takes us half a day to run a report to mail newsletters to members. That's just one of the many struggles we've faced with this system.