Amazing if it were faster and updates were seamless
The system can be configured for many uses - so the flexibility of the system is great. It has the ability to store so much information. The product is best suited for very large organizations that have a tech team devoted to managing the performance and configuration of the system as the system needs to be reconfigured everytime IMIS pushes out an update. Overall the system is slow. Some days are better than others, but most are mediocre for speed. We've reported the slowness many times and only had one meaningful improvement to speed. The worst performance is the case management module which takes 6-7 seconds for each page or tab to load. The software is quite pricey and we have to pay to have settings and configurations done each time an update is pushed out. We can tell when and update has been done because menus are mixed up and page layouts are a mess. This was a big disappointment because one of the selling features was "seamless updates". Overall the system would be amazing if it were faster and the updates didn't mess up the system.
