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Amazing support

Submitted Feb. 6, 2023
Customer Service
5
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
5
Reliability
5
Customization
4
Version: 
Membership Size: 
101-500
Industry Type: 
Printing / Publications / Media
Organization Type: 
Trade Membership
Primary Job Function: 
Executive Management, Strategic Planning, Governance
Number of Years Using the AMS: 
Less than 1 year
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Novi AMS was a late comer in our selection process, but stood out from the pack immediately.

Onboarding was quick and easy, wrapping up well ahead of schedule, yet no detail was missed and Novi took the time to understand each of our requirements.

The Quickbooks Online integration is a real selling point and works like a charm, as does the native MailChimp integration.  

Support has been amazing and they record every feature request that comes in. They're very transparent about the process.

Minor quibbles as with any AMS, but Novi is so far ahead that we can't imagine being happier with the system.