AMS Actually Does Most of What was Advertised
Submitted Oct. 27, 2014
We just implemented YourMembership.com and the experience was night-and-day different compared to the last implementation we suffered through. We had a dedicated CSR checking on us to make sure we were completing the training and progressing along the way so we would meet our implementation deadline. He was knowledgeable and explained the options for setting up our database the way we wanted it. There are a few things that are less than perfect, such as the additional steps needed to tie or remove an individual's record to a parent organization record, and the fact that when an individual logs in they can technically register someone else for a meeting, but they have to manually enter the additional people, instead of being able to select their member records. Overall, however, everything else works as we'd anticipated. They have absorbed many competitors over the years, and tend to include the best of those systems, so it can be overwhelming at first to see so many menus and features available. They also release mini-upgrades every two weeks, so if you see something you'd like, just let them know. When we call technical support, they are very professional and responsive, although they only answer calls until 5 pm Eastern time. Bottom-line, their customer service from implementation through tech support has made a positive difference, and we truly feel they value us as a customer (unlike our previous AMS).
