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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

AMS is difficult to work with

Submitted Jan. 29, 2016
Customer Service
4
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
1
Reliability
2
Customization
2
Primary Job Function: 
Executive Management, Strategic Planning, Governance
Number of Years Using the AMS: 
4-7 years
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We recently did an upgrade to the latest version of IMIS and have found that most of the OOB iParts do not meet our needs. More frustrating is that they cannot be customized without a lot of time and money. In addition we've found that a few new features are buggy and cannot be fixed without an additional upgrade which we didn't budget for. On the bright side there is a bit more flexibility in how members view their experience.